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Candy Jewellery

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FAQ

 

Please read the all the information below, if you have any questions contact us and we will get back to you as soon as possible.
By shopping at Feelmorelove.com you agree with our FAQ and Shipping and Payment Policies. Thank you!

Q: Who are you and what do you do?!
A: Go here to find out.

Q: Do you ship to my country?
A: Yes, we ship worldwide!

Q: May I request custom jewellery? How much does it cost and how long will it take?
A: Yes! The cost is according to complexity, time and materials involved but not much more than the regular shop prices.

Please send us an e-mail with your idea to get a quote. Custom orders will usually be dispatched within 5 working days.

Q: My item arrived damaged/I received the wrong item, can you refund/replace it?
A: Yes, we can replace or refund it, please contact us straight away and send a photo of the damaged item or return the wrong item to us and we'll send a new one or provide a refund.

A replacement will never be exactly the same as the first, as everything is a one-off, but we’ll do our very best for you!

Q: If my order gets lost, will I get a refund?
A: It's very rare that a package gets lost in the post. If you have not received your item within 20 days of dispatch, please contact us for a refund or replacement.

Q: May I return my item and get a refund?
A: All sales are final, we do not accept returns or refunds unless the item is damaged or you recieve the wrong item.

This is due to the time and effort in making each piece. Please be sure when ordering.

Q: May I ask for different colors or chain lenght?
A: Yes, please contact us with your request!

Q: Does Feelmorelove Boutique offer wholesale?
A: Yes we do, please contact us to request more wholesale information.

Q: I want to make polymer clay jewellery, could you help me?
A: Unfortunately we do not have the time to help everyone.

You can find help by searching for online tutorials on the internet, and check out our videos here too.

Q: How should I take care of my jewellery?
A: Keep jewellery in a safe place when not in use, away from water, dust or direct sunlight.

Jewellery with any metal parts should be kept away from water, although polymer clay is water resistant, like plastic.

Clean with a soft dry fabric.


Privacy Notice:

Your information is secure with us. We will never sell or publish your personal info - it's only used for shipping and contact purposes.

We have no access to your financial information as payments are processed by Paypal, a secure payment method.

Copyright Notice:

All designs, graphics, photos and contents displayed in this website or other related sites are Feelmorelove Boutique’s

exclusive property and are not to be reproduced, copied or used for any other purpose.

For promotional articles or features please contact us before using our photos or other material.

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